Our Privacy Policy
We want everyone who engages with Sketch Appeal to feel confident and comfortable with how any personal information you share with us will be looked after. We are committed to keeping your personal information safe and secure. This Privacy Policy sets out how we collect, use and store your personal information.
How we collect information about you
We may collect information from you in the following ways:
When you interact with us directly: This could be if you enquire with us about a corporate workshop, book tickets for an event, complete a survey, or purchase something from our shop.
When you interact with us through clients or delivery partners, such as attending a workshop organised by your employer, or participating in a school project.
When you visit our website: We gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use "cookies" to help our site run effectively.
Information we collect and why we use it
Personal Information
Personal information we collect includes details such as your name, email address, postal address, telephone number and credit/debit card details (if you are making a purchase in our shop), as well as more detailed demographic information you provide us in surveys, application or evaluation forms.
We will mainly use this information:
To process your payments
To provide the services or goods that you have requested
To update you with important administrative messages about your donation, an event or services or goods you have requested.
To keep a record of your relationship with us.
To send you email communications about our forthcoming events and projects
To invite you to participate in surveys and/or creative challenges
Sensitive Personal Information
If you disclose any personal information to us and/or participants at an event we will always treat this with the utmost confidentiality. The only instance in which this would not be the case is if we think your safety and/or mental health could be at risk – please read our safeguarding policy for further information about this.
Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person's health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs. We may ask you to provide this information only when it is relevant to the event/project you participated on, or to help us gain a clearer understanding of our audience.
We will only use this information:
For the purposes of dealing with your enquiry, project evaluation and planning, quality monitoring or evaluating the services we provide.
We will not pass on your details to anyone else without your explicit consent except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.
Cookies
When you first visit our website, we will ask for consent to set any cookies (and to process any personal data collected by these cookies) which are not strictly necessary to make our pages work: you will be able to set your preferences at this stage. Where cookies are strictly necessary, we consider that we have a legitimate interest in processing the personal data they collect.
You can always withdraw your consent by clearing cookies from the cache in your computer and rejecting them next time you visit our site. We may also use similar technologies to identify when our emails are opened. This allows us to identify whether our marketing campaigns are effective and we consider that we have a legitimate interest in doing so.
Marketing
We will only ever send you emails about our work if you have opted in to our email list and/or registered for one of our workshops. You can opt out at any time by clicking the unsubscribe link at the bottom of the emails. Please note that when you update your communication preferences it can take up to 28 days to take effect across all of our systems. We use Mailchimp to send our marketing emails and your data is stored securely there, as well as on our server.
Sharing your data
We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
Legal disclosure
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.
Keeping your information safe
We take looking after your information very seriously. Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.
Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.
Any debit or credit card details which we receive on our website are passed securely through Stripe.
Your rights
You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting dulcimer@sketchappeal.co.uk You can also make a complaint to the data protection supervisory authority, the Information Commissioner's Office, https://ico.org.uk/
Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for access in writing, and provide us with evidence of your identity.
Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection.
Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, or you have withdrawn consent, or where we have no lawful basis for keeping it.
Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
Last updated: August 2022